As an existing customers, there will be very little change – we will still strive to offer the best solutions and services on the market. There will be no changes to how you receive support or the project teams you work with. Obviously, with the portfolio coming together, and some product names changing, they may some visual differences in future software updates and potentially some changes to things like release numbering as we bring that in line. Since we have already integrated our technologies and, for example, our enterprise media asset management customers can take advantage of scale-out media services with VidiNet – the rebrand doesn’t change that, but it should make it much clearer as to which portfolio elements now fit together and where.
We invest a lot in our community with regular user group events and this is something we want to focus on going forward too. Unfortunately we won’t hold any “in person” events this year, but activities that support our community of users, developers and partners form a significant part of our plans going forward.
For new or potential customers and partners, coming to us for the first time, it’s a little bit different. These changes will make it a much easier portfolio to understand and explore. Of course it also means a single contact point.